After-sales Service Commitments（domestic）        

In line with the corporate philosophy of "Pengsheng Electric, create value for you", the company always implements the service spirit of "sincerity, standardization, efficiency, and creation of satisfaction", pays attention to commitment, casts famous brands, and makes the following after-sales service commitments for all products of the company:
1. All products of our company have been fully inspected before leaving the factory, and the factory inspection report, certificate of conformity and complete product technical drawings are provided at the same time of delivery.
2. The warranty period of our company's products is 2 years (the warranty period is 24 months after the products delivery ). Under normal operation and correct maintenance conditions, our company guarantees the quality and workmanship of all products.
3. Our company's technical engineers and after-sales service personnel have relevant professional and technical qualifications, and all have more than three years of industry technical experience to ensure the professionalism of providing services to customers.
4. In the stage of product installation and power-on debugging, our company can send technical personnel to provide on-site technical support according to customer needs, so as to ensure the smooth completion of installation or debugging.
5. Provide users with free technical training on equipment operation, operation, maintenance and general troubleshooting.
6. Our company's nationwide toll-free customer service phone number is 400-888-9772 (free of long-distance charges), which is open 24 hours a day to ensure that we can accept after-sales service needs 24 hours a day.
7. During the product warranty period, our company will make an after-sales service plan within 2 hours after receiving the customer's notice, and quickly send after-sales service personnel to the site for maintenance. It will arrive in Guangzhou within 2-6 hours (except at night, special circumstances can be made at night) Arrangement), 6-24 hours in Guangdong Province, 12-36 hours in China.
8. During the warranty period, our company is responsible for repairing or replacing parts due to failures and damages caused by product quality problems, and our company is responsible for the expenses.
9. During the warranty period, due to improper operation or maintenance by the customer or the use of self-purchased parts, or damage caused by external force majeure, our company will arrange repairs, and only charge for materials at market prices.
10. After the expiration of the warranty period, our company will provide lifelong maintenance for the product unconditionally. When maintenance is required, our company will provide maintenance services to users at a price higher than the current market price.
11. There are a large number of commonly used spare parts in our company's factory warehouse, which can ensure that general fault maintenance technicians can directly bring spare parts to door-to-door service. For the replacement of special parts customized by users, our company can provide timely procurement channel guarantees, and guarantee that all provided Parts are genuine factory qualified products.
12. After the maintenance personnel complete the task, our company's customer service staff will return to the customer in time to understand the service implementation and service quality, feedback the customer suggestion or complaint to the customer service department and deal with it in time, and reply the customer with the processing result. For the customer's complaint If you are dissatisfied, our company will promptly criticize and educate or punish the relevant responsible persons, and order them to apologize to the customer.
13. Regular return visit: During the warranty period, the customer service personnel will return to the customer twice a year, and after the warranty period, they will return to the customer once a year to actively understand the operation of the equipment, and provide relevant maintenance or operation suggestions to the customer in a timely manner according to the situation learned, so as to To ensure the smooth operation of the equipment.